CommSec are the market leader in on-line trading in Australia. Their client base had grown rapidly, but had been built using various versions of an ageing core operating system. There was a requirement to replace the core system which would involve a significant changes to the back end fulfilment system, the client servicing interface & the front end web experience. Adam Libbis was brought in as the Change Management Lead on this Program. The key Change Management Challenges that had to be overcome included:
Both internal and external Change Management streams were established – with Adam leading both. The external team focused on managing the customer base through the transition and the internal base focused on managing the business and staff. The Program was successfully delivered and lead to further reinforcement of CommSec’s market leading position in the on-line trading sector.